Use Code WELCOME10 for 10% off your First Order

FAQS


Shipping

Flat Rate Shipping of $9.95 applies within Australia. Shipping outside of Australia is calculated upon weight as well as destination country. If you are wanting to purchase from Sonny and the Dolls and your destination country is not available, please contact us for a quote, we happily ship worldwide.

All ready to ship items will be posted within 3-5 business days. All orders containing a custom request, or a swing are approximately 2 weeks from receipt of payment, unless otherwise specified. Please note, if part of your order contains a PRE SALE item, the contents of your order will be shipped together, on the the Pre Sale order shipping date. If you would like separate shipping, you will need to make a separate order of the Pre Sale item, which will cover the shipping fee. If you have something you need shipped by a certain time, please contact us.

Some of our products are custom made from other small businesses - My Darling, Tiny Harlow and Isla Dream Prints. This means the physical product is not in our warehouse, but the warehouse of the supplier. if your order contains one or more of these brands, some items may arrive in separate parcels. If you wish to discuss having all items posted together, please contact us.

Delivery Address

Please ensure all of your information is correct at time of purchase, including the correct postal address if paying via PayPal. All items are sent via AusPost, and are sent with regular tracking. All items are packaged with care. Sonny and the Dolls does not accept responsibility for lost packages, it is the buyers responsibility to ensure all details are correct at time of order, and the delivery address is safe. This said, please contact us if you have any issues with your order, and we will do our best to assist and rectify the situation. 

 

Safety

Please remember, many of our products are designed for decoration purposes only, unless specified otherwise. Some products contain small parts, and may pose a choking hazard to small children. Please keep products out of child's reach, and never leave child unattended with our decor products. Please see Swing Page if you require information on our swings.

 

Privacy

Your privacy is important to us. All information collected is only used for the purpose of processing your order. We will never give out or sell any of your information to a third party, or record any transaction.

 

Exchanges

Please choose carefully, as Sonny and the Dolls does not refund or exchange if you change your mind. If you have any issues with your items, please contact us immediately.